Why your new website is deliberately simple

You'll notice your new website is simple. We did that on purpose. This page explains what we left out, and why.

Each choice was made for you and your patients. None of them is a corner cut.

Patients are not here to browse

Patients rarely visit a GP practice website just to look around. Patients come for a few things:

• your phone number
• your opening hours
• how to book an appointment or order a prescription
• how to register
• where you are

So your home page starts with your phone number, your opening hours and the main things patients can do online. Everything else is only a tap or two away.

They want an answer, then they leave

Most patients find what they need and go. They may be on a phone with a poor signal. They may be feeling unwell. So we made every page:

• quick to open: each page, with its styling, is under 50 KB, so it loads fast even on a weak signal
• easy to read with large text: pages still work when zoomed to 200%
• clear when printed: a printed page keeps the facts and drops the menus

There are no pop-ups and no adverts. Nothing gets between your patients and the answer.

No cookies, so no cookie banner

A cookie is a small file that a website saves on your phone or computer. Websites use cookies to remember you, or to track what you do.

The rules say a website must tell people about its cookies. For any cookie that is not essential, it must ask first. That is what the cookie banner is for. (Source: ICO guide to cookies, read on 24 October 2026.)

Our pages do not set any cookies, and they do not track your patients. With nothing to ask, there is no banner. Your patients get straight to the page.

Nothing that can run code

Many websites send small programs along with each page. The phone or computer then runs them, to show a chat box or a slideshow, or to count visitors. Each program is one more thing that someone could try to misuse.

Our pages send no programs at all. They are just words and a few small pictures, laid out by a style sheet.

A strict security rule on every page tells the browser to refuse anything else. It also stops the page loading anything from any other website.

No website can promise it will never be attacked. But with nothing on the page that can run, there is very little to attack.

Health advice lives on nhs.uk

Pages of health advice feel useful on the day you write them. Then they become a job that never ends. Advice changes, and someone has to keep every page right. A page that is years out of date is a risk, and it has your name on it.

The NHS website, nhs.uk, already does this job. The NHS's own clinical team checks its health pages, and reviews them at least every 3 years. (Source: NHS website content policy, read on 24 October 2026.)

So where your old website had a health advice page, your new one has a short link to the matching page on nhs.uk. Your patients get advice that is kept up to date, and you never have to look after it.

Why we do not add extras

Some website providers offer much more: chat pop-ups, sliding pictures, widgets, online forms, and changes you can type in yourself and publish straight away. We left all of these out, for two reasons.

1. Your patients won't miss them. None of them helps a patient find your phone number faster.
2. Every extra moving part is something that can go wrong in your name. It can break, leak data or go quietly out of date.

Changes work differently too. You tell us what you'd like changed, and we make the change. It then passes the same automatic checks as every other page before it goes out.

That takes a little longer than typing into a box — on purpose, so that what is on your website is right.

What you get

• The pages patients need, the same on every practice website: home, contact and opening hours, services, team, how to register, complaints and feedback, news, and a space at the top for urgent notices.
• The look of the NHS website, which patients know. We build every page with the NHS's own design kit.
• Accessibility checked automatically on every change, against the accessibility standard WCAG 2.2 AA. That standard is about making pages work for everyone, including people who use a screen reader or large text.
• A line on every page that says who at your practice confirmed it, and when.

What to do next

Have we made a draft of your practice's website? Your guide to claiming it is at claim.gpsite.uk/ followed by your current web address, without the "www." and the ending.

For example, if your website is www.examplesurgery.nhs.uk, your guide is at claim.gpsite.uk/examplesurgery.

Any questions? Contact us: contact@mypracticemanager.co.uk